66zz Privacy Policy
Your personal information matters to 66zz. This policy explains in detail what information is collected, why it is collected, and how it is kept secure.
1. Introduction and Scope
66zz is an online gaming and sports betting platform serving users in Bangladesh. This privacy policy applies to all personal information related to the use of the 66zz website and applications.
By using 66zz services, you are considered to have agreed to the terms of this policy. Important matters relating to personal information are also discussed in our Terms and Conditions. This privacy policy may change over time, and every update will be published on this page.
This policy applies to individuals aged 21 and above. Minors (under 21) may not use 66zz services, and their information is not knowingly collected.
2. What Information We Collect
66zz collects only the information necessary to provide services, manage accounts, and maintain security. The categories of information collected are listed below:
2.1 Registration and Identity Verification Information
- Full name, date of birth, and nationality
- National ID or passport number (for KYC verification)
- Mobile number and email address
- Current address
2.2 Financial Information
- Deposit and withdrawal method details (bKash, Nagad, Rocket, Upay, bank transfer)
- Transaction history and amounts
- Wallet number or bank account details (for payment processing purposes only)
2.3 Usage Information
- Login time, IP address, and device information
- Browsing behaviour and gaming activity
- Betting history and preferences
- Cookies and session data
2.4 Communication Information
- Records of live chat and email support conversations
- Details of complaints or feedback
3. Purpose of Information Collection
66zz uses your information for the following purposes, each of which is legitimate and transparent:
3.1 Account Management and Verification
Personal information is essential to verify your identity accurately and keep your account secure. This verification is carried out as part of the KYC (Know Your Customer) process.
3.2 Financial Transaction Processing
Financial information is used to process deposit and withdrawal requests correctly and to prevent fraud.
3.3 Customer Support
Your account information is used to provide effective assistance through 24/7 live chat and email. This information is essential for resolving issues promptly.
3.4 Ensuring Responsible Gaming
Your gaming behaviour is monitored to help set and enforce responsible play limits. You can find more details in our Responsible Gaming guidelines.
3.5 Security and Fraud Prevention
Relevant information is analysed to detect unusual transactions or suspicious activity and to prevent money laundering.
3.6 Service Improvement
Information about user preferences and behaviour is analysed to improve the 66zz platform, game portfolio, and overall experience.
4. Information Storage and Security
66zz has adopted industry-standard security measures to protect your information. All data is transmitted via SSL (Secure Socket Layer) encryption, which prevents third-party access during transmission.
4.1 Encryption and Data Protection
All stored sensitive information — particularly financial data and passwords — is secured using modern encryption methods. Passwords are never stored in plain text under any circumstances.
4.2 Access Control
Only authorised staff may access your personal information, and their access is restricted in line with their responsibilities. Every access is recorded.
4.3 Retention Period
Your information will be retained while your account is active. After an account is closed, certain information may be retained for a specified period in accordance with legal obligations and financial record-keeping requirements.
4.4 Response to a Data Breach
In the event of a data breach, 66zz will notify affected users as quickly as possible and take the necessary protective measures.
5. Sharing Information with Third Parties
66zz does not sell your personal information to any third party. However, limited information may be shared in specific circumstances as required to operate the service:
5.1 Payment Processors
Only the relevant financial information is shared with the respective payment platforms to process bKash, Nagad, Rocket, Upay, and bank transfer transactions. These processors operate under their own privacy policies.
5.2 Technology and Service Partners
Only the information necessary to deliver the service is shared with game providers (such as Pragmatic Play, PG Soft, JILI, Evolution, Spribe, and others) and technology service providers directly involved in operating the site.
5.3 Legal Requirements
Relevant information may be disclosed in response to a court order, a lawful request from a law enforcement agency, or any other legal obligation.
5.4 Business Transfers
In the event of a merger, acquisition, or business restructuring, user information may be transferred, but the protections in this policy will be maintained.
6. Cookies and Tracking Technologies
The 66zz website uses cookies and similar tracking technologies. These are small data files stored in your browser that help improve site performance and user experience.
6.1 Essential Cookies
These cookies are essential for maintaining login sessions, security verification, and the basic operation of the site. Disabling them will prevent the site from working properly.
6.2 Functional Cookies
These cookies are used to remember your preferences, such as language settings and display preferences.
6.3 Analytics Cookies
These cookies are used to collect anonymous statistics to understand which parts of the site are used most. This information is used to improve the service.
You can manage cookies through your browser settings, but please note that disabling essential cookies may limit some services.
7. Your Rights
66zz believes you should have full control over your own information. You may exercise the following rights:
7.1 Right to Access
You may request at any time to see what information 66zz holds about you. Such requests are generally fulfilled within 30 working days.
7.2 Right to Correction
If any of your stored information is incorrect, you may request a correction. Maintaining accurate information is also an institutional responsibility of 66zz.
7.3 Right to Erasure
After closing your account, you may request the deletion of certain information; however, some information must be retained for a specified period due to legal obligations.
7.4 Right to Object to Processing
You may object to the use of your information for marketing or analytics purposes, and 66zz will respect your decision.
7.5 Right to Data Portability
You may request your account and transaction information in a standard format.
To exercise these rights or make any information-related request, contact 66zz support via live chat or email.
8. Protection of Minors' Information
66zz services are for individuals aged 21 and above only. The information of anyone under 21 is not knowingly collected or stored.
Age is verified at registration and identity is confirmed through the KYC process. If there is reason to believe that a minor's information has entered our system, it will be deleted immediately and the associated account will be closed. Parents and guardians should prevent minors from accessing the 66zz app or website on their devices.
9. International Data Transfers
66zz's servers and operations may be spread across multiple countries. Your information may be processed or stored outside Bangladesh. In such cases, it is ensured that the standard of data protection remains in line with the standards set out in this policy.
Game providers' and payment processors' servers may be located in various countries, but every partner is required to comply with appropriate data protection standards.
10. Policy Changes and Contact
10.1 Policy Changes
This privacy policy may change from time to time due to service changes, legal updates, or business requirements. For significant changes, a notification will be sent to the registered email address or mobile number. The latest policy will always be published on this page, with the date of change noted.
10.2 Contact
If you have any questions or concerns about this privacy policy, contact the 66zz support team directly — immediate assistance is available via 24/7 live chat, or you can write to us by email: [email protected]
Our Frequently Asked Questions (FAQ) also has answers to common questions about privacy and data protection.
10.3 Effective Date
This privacy policy is effective from January 2025 and will remain in force until a new update is published.